top of page

HERO POLICIES

HERO CAMP/SCHOOL/PARTNERSHIP CANCELLATION, REFUND and CREDIT POLICY:
Policies are provided for individual programs and shared on ACTIVE Registration under the specified program. *Scroll down for Summer Camp Policies. 

​

Classes: Make-up & Cancellations

  • HERO Kids Sports reserves the right to cancel any program if minimum enrollment is not met. Upon cancellation, a full refund will be issued to the payee.

  • HERO Kids Sports will communicate with families regarding individual programs as it pertains to make ups and cancellations in the event of a canceled class.

  • Private classes cancelled by the customer within 24 hours will not be eligible for a makeup class or a refund

​

School Year Break Camps Cancellations:

Cancellation before 45 days of camp start date:

  • Refund for 1- Day Camps: Full & Half Day - 50% refund 

  • Refund for Full Week Camps (3 & 5 day options): Full refund minus $75 non-refundable deposit per camp session.

Cancellation after 45 days and up to 30 days of camp start date:

  • Credit for 1- Day Camps: Full & Half Day - 50% credit

  • Credit for Full Week Camps (3 & 5 day options): Full credit minus $75 non-refundable deposit per camp session. Refunds unavailable by this time.

Cancellation after 30 Days of camp start date:

  • Refunds & Credits unavailable by this time.

​

Inclement Weather:  

  • In the event of inclement weather, HERO Kids Sports will communicate a plan and make every effort to facilitate a make up class.  

  • Park & Private Classes: In the event of inclement weather, HERO will email 1-hour prior to class start time if class will be cancelled. 

  • School Break Camps: See Summer Camp Policy Below.

 

Illness Protocol:

In the instance that your child may experience symptoms of an illness that may prohibit them from participating in camp activities (i.e. fever, diarrhea, severe cough or cold symptoms etc), we ask that you take the necessary precautions and stay home. A camp credit minus a 10% processing fee will be provided for illness.

​

Emergency Contact Confirmation and Protocol:

We do ask a parent/guardian to remain on-call for the duration of camp at the contact number provided in your child's online registration.

​

School Cancellation less than 24 hours:

If a School initiates a cancellation of programming less than 24 hours OR 1 day prior to the start of programming, HERO will not be able to provide a make-up class and the regular program cost for the canceled class will apply.
 

Materials Needed:

HERO provides all the necessary sports equipment for your child to participate in our programs. Please have your child attend program dressed in comfortable clothing and footwear to play sports. Please pack your child a water bottle.

​

SUMMER CAMP POLICIES: 

Summer Camp Cancellation Refund & Camp Credit Policy: 

  • Cancellations prior to March 31st, 2023 will receive a full refund, less a $75 administration fee for each week/child is registered. 

  • Cancellations  made from April 1st, 2023 through May 26th, 2023 will receive an ACTIVE Account credit less a $75 administration fee for each week/child is registered. 

  • Cancellations requested after May 26th, 2023 are non-refundable and ineligible for a credit. 

  • Cancellations within 48 hours will receive a full refund. 

​​

Summer Camp Week Transfer Policy:  

  • Changes to your original camp week registration may be made for your child to attend another camp week, if availability allows in summer 2023. Requests must be made no later than 14 days prior to the start date of the original camp week less a $25 administration fee. Change requests under 14 days prior to your original camp week will not be honored and are ineligible for a refund/camp credit.  

​​

Summer Camp Illness Policy:  

  • For summer 2023, one make up day per child for illness will be honored.

  • In the instance a child cannot attend the full week of camp due to illness, a written request can be submitted to HERO with physician's documentation to receive an ACTIVE Account credit, less a $75 administration fee for each week/child is registered. Camp credits must be utilized by December 31st, 2023. Only full camp weeks are eligible for a camp credit. 

​

Summer Camp Inclement Weather:

  • Refunds are not provided in the instance of an inclement weather camp cancellation.

​​

  • We will make every effort to hold camp as scheduled. In the instance of severe inclement weather we will outreach prior to each camp day for thoughtful planning. In the instance of high temperatures and/or rain, HERO will provide tents as well as utilize park structures for extra shade and rain coverage. HERO staff will assess weather patterns utilizing tracking systems. If thunderstorms are anticipated, we will follow the 30/30 lightning rule. In the unfortunate event that severe inclement weather is in effect for a period longer than 30 minutes, we will contact parents/guardians to plan for prompt pick up from camp where an indoor location is not available for coverage.

​

  • What is the 30/30 Lightning Rule: First site of lightning, count the seconds until you hear thunder and if this time is 30 seconds or less, seek closest shelter. Wait 30 minutes or more after hearing the last thunder before leaving shelter.

https://dhsem.colorado.gov/severe-weather-thunderstorm

​​

Summer Camp Sibling Discount:   

  • Sibling discounts available! Families with more than one child attending  camp are eligible for a 10% discount after the first child's regular registration price. The sibling discount is applied to the lower priced item at check out and may not be combined with any other discount. 

 

HERO Dri-Fit Team T-Shirts & Hats:

  • *ONE HERO Dri-Fit T-shirt is provided to each camper at no cost! Camp T-shirt must be worn to camp each day. If you register for multiple HERO camps your HERO T-shirt that was provided to you already must be worn throughout the summer.

  • *Additional Dri-Fit Team T-shirts are available for purchase.

  • HERO Hats: Kid & Adult size hats are available for purchase.

 

*Retroactive discounts cannot be applied.

​​

 

*HERO Kids Sports utilizes ACTIVE as the registration platform for camp registration. If eligible, camp credits will be applied to your ACTIVE account only. Camp credits are non-transferrable to a third party. 

bottom of page