"Inspiring the HERO Inside"
H - Hopeful E - Empowered R - Resilience O - Optimism
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Policies
Click on Programs Below for Policies
- 01
Free week to week transfers up until April 15th. Beginning April 16th transfers are $25 per camp week.
- 02
All Early Bird registrations are final. However, you can request a credit to be applied to your Sawyer account until February 1st, allowing you to take advantage of our programs later!
FAQ
- 01
- 02
Free week to week transfers up until April 15th. Beginning April 16th transfers are $25 per camp week.
- 03
All Early Bird registrations are final. However, you can request a credit to be applied to your Sawyer account until February 1st, allowing you to take advantage of our programs later!
- 04
All registrations are final. See illness policy.
- 05
$25 administration fee
- 06
A Physician's note is required and a credit minus the processing fee will be added to your Sawyer account to be used on a future week of Summer Camp.
- 07
Transfers are free up until April 15th. Beginning April 16th transfers are $25 per camp week.
- 08
Cancel within 48 hours of registering and receive a full refund minus the processing fee
- 09
You will receive a credit on your Sawyer account minus the processing fee & additional $25 administrative fee
- 10
Refunds & Credits are no longer offered due to preparation and staffing
- 11
Every effort will be made to reschedule your child's camp to a later week this summer if availability may allow. A physician’s note will be required
- 12
HERO Weather Policy:
We will make every effort to hold camp as scheduled. In the instance of severe inclement weather we will outreach prior to each camp day for thoughtful planning. In the instance of high temperatures and/or rain, HERO will provide tents as well as utilize park structures for extra shade and rain coverage. HERO staff will assess weather patterns utilizing tracking systems. If thunderstorms are anticipated, we will follow the 30/30 lightning rule. In the unfortunate event that severe inclement weather is in effect for a period longer than 30 minutes, we will contact parents/guardians to plan for prompt pick up from camp where an indoor location is not available for coverage.
Refunds are not provided in the instance of an inclement weather camp cancellation, please refer to our Policies Page.
What is the 30/30 Lightning Rule:
First site of lightning, count the seconds until you hear thunder and if this time is 30 seconds or less, seek closest shelter. Wait 30 minutes or more after hearing the last thunder before leaving shelter.
- 13
Transferring from HALF to FULL day camp you will be charged the difference to the card on file.
Transferring from FULL to HALF day the remaining balance will be added as a credit to your Sawyer account.
- 14
Summer Camps operate in a different capacity and are only offered as a full week option unless otherwise advertised.
- 15
Refunds and credits do not include the processing fee.
- 16
We appreciate your interest in HERO Kids Sports promotions! Please note the following policy regarding sales and previously completed registrations:
Promotions, sales and discounts are valid only for new registrations made during the specified sale period.
Discounts cannot be retroactively applied to registrations completed before the promotion/sale period begins.
This policy ensures fairness and consistency for all our valued customers.
- 17
For any credit or refund the processing fee is NOT included.
- 18
When registering siblings, please note that the sibling discount can only be applied to subsequent siblings. If used for both, a quick charge will occur on your card.
Enrolling more than one sibling? Use code 'Sibling' at checkout for a 10% discount on the second child!
- 19
You can use your HERO credit balance for any future HERO program, including camps, classes, and special events. It's a fantastic way to keep your child engaged and active!
- 20
In the event that a facility cancels our rental agreement due to unforeseen circumstances beyond the control of HERO Kids Sports, payments for affected services will be credited to your HERO Kids Sports account. This credit can be applied toward any HERO Kids Sports program offering available for registration on our secure online platform. HERO Kids Sports will make every effort to secure an alternative facility nearby to continue programming whenever possible. We appreciate your understanding and flexibility as we navigate these situations.
- 21
Ineligible for credits and refunds. Just come join the fun!
- 22
Cancel within 48 hours of registering and receive a full refund minus the processing fee
- 23
We provide a 15-minute grace period for late pick-ups. After this period, a $25 late fee will be charged to the payment card on your Sawyer account. Additionally, for every subsequent 15-minute increment beyond the initial grace period, an additional $10 fee will be applied.
- 24
Receive a credit on your Sawyer account minus the processing fee & additional 15% administrative fee
- 25
Illness requires a call/email morning of camp to receive a credit less the processing fees. Requests for credit after the date of camp missed will not be honored.
- 26
In the instance the weather is severe and program/enrichment camp needs to be cancelled. We can provide a credit to your Sawyer account or transfer the camp to another day.
- 27
In the instance that camp needs to end early due to inclement weather no refunds or credits will be provided.
- 28
If HERO does not cancel camp and your kiddo is a no show with no communication. Refunds or credits will not be offered.
- 29
All sales are final.
- 30
Following 3 classes and the child has not attended or is noted by the coach has not participated, a one time credit on your Sawyer account minus the processing fees will be provided that may be applied towards any future HERO program.
- 31
Make up dates will be added at the end of the session
- 32
Individual make up days are not possible at this time for scheduled preschool programs.
- 33
All registrations are final.
- 34
Individual make up days are not possible at this time for scheduled Elementary school programs.
- 35
In partnership, HERO aligns our weather-related cancellation policies with those set by the public school system.
- 36
Cancel within 3 days of registering and receive a full refund minus the processing fee
- 37
In the event that a scheduled park class location must be changed due to permitting requirements from the City of Denver Parks & Recreation, we will notify all registered families of the new nearby location as soon as possible. Our priority is to ensure minimal disruption and to continue offering a quality experience for all participants.
*Please note that refunds or credits will not be provided based on a location change.
- 38
HERO will provide 1 make-up day
If the program is already in session HERO is unable to provide a makeup date.
- 39
Eligible for 1 drop-in class at one of our other locations! Refunds & credits not available.
- 40
Ineligible for credits and refunds. Just come join the fun!
- 41
HERO will provide 1 make-up day
- 42
Individual make up days are not possible at this time
- 43
Contract required
- 44
HERO will provide 1 make-up day
If the program is already in session HERO is unable to provide a makeup date.
- 45
HERO will provide a makeup date within the session dates
- 46
If you cancel within 3 days of registering, you'll receive a full refund minus the processing fee. We understand that plans can change!
- 47
Team HERO will send a contract that is required to be signed.
- 48
If the participant is unable to attend due to illness, we are unable to provide a credit or refund.
- 49
Any cancellation made by the undersigned parent/legal guardian ("Parent") within 48 hours of the scheduled class will result in the full cost of the class being charged.
HERO reserves the right to cancel the program for any reason. In such cases, a full refund, credit or makeup date will be provided
- 50
If HERO Kids Sports needs to cancel a program, you'll receive a full refund, credit, or a makeup date. We strive to ensure you have a great experience, no matter what!
- 51
A cancellation of a private session will result in a credit to your Sawyer account, minus the processing fee.
- 52
HERO will provide a makeup date
- 53
Non-refundable $100 deposit required
- 54
HERO will provide a makeup date
- 55
For birthday parties, the final headcount is based on the minimum number of kids confirmed before the party date. This helps us with scheduling and planning to ensure a fantastic experience for everyone!
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Our core value is to provide an encouraging, safe, FUN environment for each and every kiddo in our programs, thus we prioritize Coach to kid ratio. Better ratios are believed to improve child outcomes by increasing opportunities for individual and small group interactions and educational instruction from Coaches.
Preschool Programs: 1:10
Elementary School Programs: 1:20
Summer Camps: 3-5yo = 1:10 6-11yo = 1:12
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We do not provide before and/or after care. Drop off window is between 8:15-8:45am.
- 58
Please dress your kiddo in comfortable clothing including, always wearing their Blue HERO Camp T-Shirts! Comfortable sneakers, *Please no sandals, slip on shoes or cleats. A sun hat or cap is highly recommended as well as a packed rain jacket or extra layer.
- 59
Personal toys and games are not recommended but we do encourage kids to bring their favorite book to read during downtime.
- 60
Yes. Please notify our team via email if you have not recorded all identified guardians/pick up persons at registration. Email: HEROFox@HEROKidSports.com . We will not release a kid to a person that is not an approved pick up person.
- 61
Each registered camper will receive one HERO T-shirt at no cost!
Campers who are registered for multiples weeks will receive two HERO T-Shirts at no cost!
*Additional HERO T-shirts are available for purchase.
HERO Hats: Kid & Adult size hats are available for purchase.
- 62
If the temperature is 20 degrees or less (wind chill factor is taken into consideration), we will call for an inside morning. In Colorado our weather is unpredictable so dress your child(ren) accordingly or in layers.
- 63
HERO Kids Sports provides all of the equipment needed at each of our sessions.
- 64
Yes! We sure do! We hold a very special awards ceremony for every HERO once a session is completed. Every kid graduates from a session as a HERO and goes home with a certificate of achievement that they can show off wherever they please.
- 65
HERO Kids Sports employees undergo thorough screening and background checks. We prioritize the safety and well-being of the children in our care, and ensuring that our staff members meet stringent background check requirements is an essential part of our commitment to providing a secure environment.
- 66
Per CDC requirements, an immunization record or certificate of exemption must be uploaded to your Sawyer account prior to the camp start date.