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FAQs

  • Will all camp activities operate fully outdoors?
    It all depends on location and time of year. Our team carefully curates the location of activities throughout the day for adequate shade or utilizes our indoor space. Indoor space/shade and water breaks are included throughout the day as well.
  • What are HERO’s ratios for kids to Coach?
    Our a core value is to provide an encouraging, safe, FUN environment for each and every kiddo in our camps, thus we prioritize child to Coach ratio. Better ratios are believed to improve child outcomes by increasing opportunities for individual and small group interactions and educational instruction from Coaches. Our ratios are 15 Kids to 2 Coaches or 1:8.
  • What is your cancellation policy?
    Please click the following link to learn more about our Summer Camp Cancellation Policy. Summer Camp Policies
  • Are snacks or lunch provided?
    Full day campers: Parents, please pack (2) snacks and a lunch for each camp day. Half day campers: Parents, please pack (1) snack for each camp day. Fridays: HERO provides popsicles!
  • Does HERO offer before and/or after care?
    We do not have before care available - the drop off window is from 8:15-8:45am. Great news! We will provide after care, with a minimum of 5 kiddos enrolled, from 3:30-5:30pm.
  • What should my child wear to camp?
    Please dress your kiddo in comfortable clothing including, always wearing their Blue HERO Camp T-Shirts! Comfortable sneakers, *Please no sandals, slip on shoes or cleats. A sun hat or cap is highly recommended as well as a packed rain jacket or extra layer.
  • What does my child need to bring?
    Great question! We will provide a campers’ pack list prior to the first day of camp. Stay tuned!
  • How much water does my kid need to bring?
    We recommend a large water bottle or two smaller water bottles labeled with kids' names. Our team will supply water jug refill stations throughout camp.
  • Does my kid need to pack sunscreen?
    Yes, please pack your preferred sunscreen of choice for reapplication. Please have sunscreen labeled with your child’s name.
  • Does my kid need a bathing suit on water day?
    Water Games on Friday afternoon! A towel and change of clothes if preferred. *If your child prefers to wear their swimsuit, they must be worn to camp under your child's clothes. Sneakers in the morning and water shoes if preferred in the afternoon.
  • Can my kid bring toys or games of their own to camp?
    Personal toys and games are not recommended but we do encourage kids to bring their favorite book to read during downtime.
  • What should I do if I'm running late to camp?
    Please email us as soon as possible to notify our team that you are on your way! Email: HEROFox@HEROKidSports.com
  • Can I pick my kid up before the end of the day?
    We hope for your kiddo to get the most out of camp, thus ideally we hope campers will be present for the full day of camp. In the instance that you may need to pick your child up early, please notify our team as soon as you possible Email: HEROFox@HEROKidSports.com
  • Can someone other than me pick up my kid?
    Yes. Please notify our team via email if you have not recorded all identified guardians/pick up persons at registration. Email: HEROFox@HEROKidSports.com . We will not release a kid to a person that is not an approved pick up person.
  • What is HERO’s plan for inclement weather?
    HERO Weather Policy: We will make every effort to hold camp as scheduled. In the instance of severe inclement weather we will outreach prior to each camp day for thoughtful planning. In the instance of high temperatures and/or rain, HERO will provide tents as well as utilize park structures for extra shade and rain coverage. HERO staff will assess weather patterns utilizing tracking systems. If thunderstorms are anticipated, we will follow the 30/30 lightning rule. In the unfortunate event that severe inclement weather is in effect for a period longer than 30 minutes, we will contact parents/guardians to plan for prompt pick up from camp where an indoor location is not available for coverage. Refunds are not provided in the instance of an inclement weather camp cancellation, please refer to our Policies Page. What is the 30/30 Lightning Rule: First site of lightning, count the seconds until you hear thunder and if this time is 30 seconds or less, seek closest shelter. Wait 30 minutes or more after hearing the last thunder before leaving shelter. https://dhsem.colorado.gov/severe-weather-thunderstorm
  • What is HERO’s plan for high temperatures?
    Our team has thoughtfully planned camps at our park locations with shade from both trees and athletic tents to keep kids cool. We carefully curate the location of activities throughout the day for adequate shade. Our team is well versed in planning for summer temperatures and will plan to take extra shade breaks with activities including arts & crafts, games, brain games and more! HERO will have sufficient water jugs and sunscreen on site, along with spray bottles and neck towels.
  • What is HERO's plan for low temperatures?
    If the temperature is 20 degrees or less (wind chill factor is taken into consideration), we will call for an inside morning. In Colorado our weather is unpredictable so dress your child(ren) accordingly or in layers.
  • HERO Camp Pack List for Full-day Campers
    A water bottle. We will have water onsite for refills. An easy, accessible morning snack and lunch. Food will not be shared between kids. *Please specify during the registration process if your child has a known food allergy & all necessary information regarding allergy. Please also notify your coach ahead at camp check in. A jacket and warm layers. A change of clothes if necessary. Your child's favorite book. Summer Camp: Sunscreen, beach towel and hat.
  • HERO Camp Pack List for Half-day Campers:
    A water bottle. We will have water onsite for refills. An easy, accessible morning snack. Food will not be shared between kids. *Please specify during the registration process if your child has a known food allergy & all necessary information regarding allergy. Please also notify your coach ahead at camp check in. A jacket and warm layers. A change of clothes if necessary. Summer Camp: Sunscreen, beach towel and hat.
  • Can retroactive discounts be applied?
    Retroactive discount cannot be applied.
  • If I decide to cancel, how soon can I receive a full refund?
    Cancellation within 48 hours will receive a full refund.
  • HERO Dri-Fit Team T-Shirts & Hats:
    *ONE HERO Dri-Fit T-shirt is provided to each camper at no cost! Camp T-shirt must be worn to camp each day. If you register for multiple HERO camps your HERO T-shirt that was provided to you already must be worn throughout the summer. *Additional Dri-Fit Team T-shirts are available for purchase. HERO Hats: Kid & Adult size hats are available for purchase.
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